CORPFIBER REFUND POLICY

 

1. Introduction

At CorpFiber, we are committed to providing corporate Internet Leased Line (ILL) connectivity and professional service to businesses across Siliguri, Darjeeling, and Jalpaiguri, West Bengal.

This Refund Policy explains the conditions under which payments made to CorpFiber may be eligible for a refund, adjustment, or credit. It applies to payments for installation, service activation, monthly or advance service charges, and other approved services, subject to the applicable service agreement and invoice.

By purchasing or using CorpFiber services, clients agree to the applicable billing, cancellation, and refund terms communicated by CorpFiber, subject to applicable law.

2. Scope of This Policy

This policy covers:

• Corporate Internet Leased Line service charges.

• Installation and activation fees.

• Advance payments and prepaid service charges.

• Duplicate or excess payments.

• Eligible refunds arising from service cancellation or billing errors.

• Affiliate commission payments, where applicable under the Affiliate Program Terms and Conditions.

Any specific refund conditions included in a signed service agreement, quotation, or order confirmation should be read together with this policy.

3. Installation and Activation Charges

Installation and activation charges may cover feasibility assessment, technical planning, equipment configuration, field visits, cabling, and other deployment activities.

• Before work begins: A refund may be considered if the installation has not started and no non-refundable costs have been incurred.

• After work begins: Refund eligibility may depend on the work completed, equipment or materials procured, third-party charges, and other documented costs.

• After installation or activation: Installation and activation charges may be non-refundable where the agreed work has been completed, subject to applicable law and the service agreement.

• Service feasibility issues: If CorpFiber cannot provide the agreed service at the confirmed location, eligible advance payments may be refunded after deducting only lawful, disclosed, and applicable charges.

Any non-refundable charge must be communicated clearly before payment wherever required.

4. Monthly and Advance Service Payments

Refund eligibility for monthly or advance payments depends on the billing period, service activation date, cancellation terms, and applicable service agreement.

• Charges for service periods already used are generally not refundable.

• Advance payments for future service periods may be eligible for a refund if the service has not been delivered for those periods and the applicable agreement permits it.

• Partial-month refunds, where available, will be calculated according to the applicable agreement and billing terms.

• Promotional discounts, special offers, and advance-payment benefits may be subject to specific conditions disclosed at the time of purchase.

Where a refund is not available, CorpFiber may consider a billing adjustment or service credit when appropriate and legally permissible.

5. Service Outages and Connectivity Issues

CorpFiber strives to provide dependable corporate connectivity. However, service performance may be affected by technical faults, infrastructure damage, maintenance, power failures, third-party network issues, or circumstances beyond reasonable control.

If a client experiences a service interruption, the client should contact the support team and provide the relevant account or service details.

• CorpFiber will assess reported faults and take reasonable steps to investigate and resolve them.

• Service credits or billing adjustments may be available if expressly provided in the applicable Service Level Agreement (SLA) or service contract.

• Any eligible credit will be calculated according to the applicable SLA, including its exclusions and claim requirements.

• Refunds are not automatic for every interruption and will be handled according to the contract and applicable law.

Clients should refer to their signed SLA for any uptime commitments, outage reporting requirements, service-credit calculations, and exclusions.

6. Duplicate or Excess Payments

If a client accidentally pays the same invoice more than once or pays an amount greater than the amount due, CorpFiber will review the transaction.

Once the payment is verified, the excess amount may be refunded to the original payment method or adjusted against an outstanding or future invoice, subject to the client’s request, applicable payment procedures, and legal requirements.

Clients may be asked to provide the invoice number, transaction reference, payment date, and proof of payment to help us verify the claim.

7. Cancellation of Services

Clients who wish to cancel an Internet Leased Line connection must submit a cancellation request through an authorized communication channel.

The following conditions may apply:

• Outstanding invoices and charges for services already provided remain payable.

• Contractual notice periods and minimum commitment periods may apply.

• Early termination charges may apply only where provided for in the applicable agreement and permitted by law.

• Equipment supplied on a rental or returnable basis must be returned in accordance with the service agreement.

• Refunds for unused advance payments, if eligible, will be assessed after the final account reconciliation.

Submitting a cancellation request does not automatically guarantee a refund. CorpFiber will communicate the applicable cancellation and settlement details.

8. Equipment and Hardware

Where CorpFiber provides equipment such as optical network terminals (ONTs), routers, or other networking devices, the applicable ownership, rental, return, and replacement terms will be specified in the service agreement.

• Rented or company-owned equipment must be returned according to the agreed procedure.

• Charges may apply for lost, unreturned, or damaged equipment where permitted by the agreement and applicable law.

• Equipment purchased outright may be subject to the relevant purchase, warranty, and return terms.

Equipment-related refunds are subject to the applicable agreement and the condition of the equipment.

9. Refund Request Procedure

To request a refund, clients should contact CorpFiber through the official contact details published on our website.

Please provide:

1. Client or company name.

2. Registered email address or contact number.

3. Invoice number or service account reference.

4. Payment date and transaction reference.

5. Reason for the refund request.

6. Supporting documents, where necessary.

CorpFiber may request additional information to verify the transaction and assess eligibility.

10. Refund Review and Processing Time

CorpFiber will review each refund request and communicate the decision after verifying the relevant payment, service, and contractual records.

Where a refund is approved:

• We will confirm the approved refund amount.

• Refunds will ordinarily be initiated through the original payment method where feasible.

• If the original payment method is unavailable, an alternative method may be arranged after appropriate verification.

• The time required for the refunded amount to appear in the client’s account may depend on the bank, payment provider, and payment method.

Proposed processing target: CorpFiber may aim to initiate approved refunds within 7–14 business days after completing verification. This timeframe should be published only after it has been confirmed as an operational commitment.

11. Non-Refundable Charges

Subject to applicable law and the terms disclosed before purchase, the following charges may be non-refundable:

• Installation or activation work already completed.

• Service charges for periods already delivered.

• Approved third-party costs already incurred for a client’s installation.

• Contractual termination charges that are lawfully applicable.

• Equipment costs or damage charges that are valid under the applicable agreement.

This section does not remove any refund, cancellation, or other right that a client may have under applicable law.

12. Affiliate Partner Payments and Refunds

Affiliate commissions are governed by the CorpFiber Affiliate Program Terms and Conditions.

• Commissions become payable only when the relevant referral satisfies the program’s eligibility requirements.

• Pending or unapproved referrals may not qualify for payment.

• Duplicate, fraudulent, cancelled, or otherwise ineligible referrals may be excluded according to the published program rules.

• Commission corrections, reversals, or adjustments will be handled in accordance with the Affiliate Program Terms and Conditions and applicable law.

• If a commission payment is incorrect, the affiliate partner may contact CorpFiber with the relevant affiliate ID and transaction details for review.

Affiliate partners should consult the separate Affiliate Program Terms and Conditions for commission calculations, payout schedules, disputes, and adjustments.

13. Exceptions and Applicable Law

Refund requests will be assessed individually based on the applicable service agreement, payment records, published terms, and relevant circumstances.

Nothing in this policy is intended to exclude or restrict any mandatory rights or remedies available under applicable Indian law.

If any provision of this policy conflicts with a mandatory legal requirement, the applicable legal requirement will prevail.

14. Changes to This Refund Policy

CorpFiber may update this policy to reflect changes in services, billing practices, payment procedures, or legal requirements.

The latest version will be published on our website with the revised effective or updated date. Changes will apply as permitted by applicable law and the relevant service agreement.

15. Contact Us

For refund requests, billing questions, cancellation enquiries, or affiliate payment concerns, please contact:

CorpFiber — Corporate Internet Leased Line Services
Service Areas: Siliguri, Darjeeling, and Jalpaiguri, West Bengal, India
Email: [Insert Official Support Email]
Phone: [Insert Official Contact Number]
Website: [Insert Official Website URL]

Please include your invoice number or service reference when contacting us, and avoid sending passwords or unnecessary sensitive financial information by email.

CorpFiber — Connecting Businesses with Dedicated Connectivity.